To support the enhanced service model, ABBYY has introduced operational improvements across its global support organization.
ABBYY Support Services
Modern enterprises need more than ticket resolution. ABBYY provides scalable, SLA-backed support to maximize uptime and ensure continuity for automation and document AI operations.
ABBYY is evolving its support model to align with industry best practices and customer expectations in cloud and hybrid environments. Instead of focusing solely on traditional resolution SLAs, the new model emphasizes service availability, proactive engagement, and faster response for critical incidents.
Included with all ABBYY product licenses.
Prioritized support for business continuity.
