ABBYY Timeline

Fuel your digital transformation with AI-powered process mining

ABBYY Timeline is a market-leading process mining software platform, built to deliver data-driven insights that will help you achieve operational excellence.

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Take a data-driven approach to process improvement

ABBYY Timeline is a comprehensive process intelligence platform that helps organizations around the world understand how their processes work. With full visibility of their workflows, enterprises are empowered to make data-led decisions for optimization.

Timeline is built to deliver five core capabilities: process discovery, process analysis, process monitoring, process prediction, and process simulation.

We’ve developed our low-code platform to help you easily distill complex workflow data out of the box. Our platform will give you easy access to business-wide insights to support strategic decision-making, resource distribution, and forecasting.

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Discover the benefits of advanced process mining

Timeline offers advanced process mining and task mining technology, developed with the latest artificial intelligence (Al). You can automatically build an interactive “digital twin” of your processes, enabling you to analyze process execution in real time, identify bottlenecks, and predict future outcomes.

Full process visualization

Visualize the end-to-end flow of your work to identify inefficient tasks, bottlenecks, and process outliers. With insight into your current process execution, you can make informed improvements.

Task mining and desktop recording

Analyze desktop user interaction and seamlessly link behavior with process details to pinpoint repetitive or inefficient tasks. With this user data, you can confidently take action to resolve issues.

Simulate process improvements

Experiment with potential process changes and evaluate their impact on your business. Use this feature to minimize disruption, while reducing the financial impact and risk of optimization efforts.

Maximize automation efforts

Drive down the cost of process evaluation. You’ll be able to identify the most valuable places to implement robotic process automation (RPA) and automatically monitor RPA process performance once deployed.

Robust compliance management

Improve compliance by building a model of your ideal processes with defined execution rules, based on audit trails. Set up alerts for rule violations to prevent recurring compliance issues.

Connect data from multiple sources

Timeline is a one-stop platform built to visualize and analyze your business processes across a range of systems. Connectors and ETL in the cloud help connect Timeline to virtually any business system.

Accurate, unbiased data

Timeline will deliver real-time event log data from your systems, enabling you to build an indisputable source of truth to support decision-making.

Quick to start, easy to scale

Our platform is a low-code, user-friendly environment. It’s built with citizen developers in mind, so you can easily onboard and start analyzing your processes.

Access over 25 pre-built tools

Process analysis has never been easier. Use our built-in modules to build detailed queries and analyses of your data within our intuitive interface.

The 5 pillars of process intelligence

Timeline delivers 360-degree visibility of your business operations. It extracts data from any IT system and recreates your end-to-end processes in an interactive digital twin. This enables you to automatically visualize existing process flows and spot high-value improvement opportunities. With Timeline’s monitoring capabilities, you can stay up-to-date with ongoing process performance in real time, simulate potential improvements, and predict future outcomes.

ABBYY_ProcessMiningDiagram

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How Timeline works

ABBYY Timeline allows businesses to discover and visualize their business-wide process execution by examining their system data and analyzing desktop user interactions. These insights help you to quickly identify opportunities for improvement, monitor ongoing performance in real-time, and predict future outcomes. Timeline does this in five key steps:

Record user interactions: Non-intrusively collect session logs, without disrupting processes, and capture task variations over an extended period.
Extract data: Event log data is extracted from any combination of enterprise and departmental software systems, without integration. This data is uploaded into Timeline.
Map process events: Simply load the data to visualize your processes. The three criteria you need to start your process analysis are a unique identifier, a timestamp, and an event name. Using additional details will provide more specific, richer content.

Analyze “as-is” processes: We've developed more than 25 analysis tools to help you understand how your processes behave, and why.
Investigate problems: Use our extensive filtering functionalities to drill into issues and evaluate process performance.
Optimize your processes: We believe measurement leads to improvement. Timeline will quantify process performance and make it easy to target high-value improvements.

Learn more about Timeline process analysis

Monitor real-time execution: Timeline can monitor process execution in near real-time to give you continuous performance insight and prevent process deviations.
Set process alerts: You can set and customize alerts for process execution, whether it’s performing as planned or not. If the process timeline meets your defined conditions, the platform can trigger an email to users, calls to other BPM processes, or new RPA bots.

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Predict events: Get accurate predictions for your process outcomes, and make your processes more efficient, using machine learning technology to save time, money, and labor.
Prescribe solutions: Leverage Timeline's prescriptive analytics to spot and address process flow deviations, enabling real-time problem-solving.

Learn more about Timeline process prediction

Simulate changes: With our process simulation tool, Timeline enables you to simulate potential changes in a process and evaluate their impact on your entire business, before implementation.
Mitigate business risks: Support your implementation teams by testing process improvements before you make improvements. You’ll reduce lengthy trial-and-error cycles and mitigate the risk of costly revisions.

Learn more about Timeline process simulation

Unlock the value of process mining software—use cases

Banking and financial services

As big data grows, financial service providers need smarter analytics to stay competitive. Drive digital transformation in your organization and bolster your efforts around risk and regulatory compliance by using process data to enhance productivity.

Healthcare

Healthcare automation will enable you to improve your patient care experience, while maintaining quality standards and driving operational efficiency. With intelligent process analytics, you’ll see what's working, what's not, and why.

Insurance

Using insurance process analytics, you can delve into your customer claim cycle to pinpoint areas for improvement. Optimize each step to improve customer loyalty, while delivering business value for staff, partners, and third-party support organizations.

Procurement and supply chain management

Discover, analyze, and monitor how your procurement process really works to uncover any inefficiencies. By addressing weaknesses in your workflows, you can increase supply chain productivity, reduce costs, and improve your purchasing and sourcing process.

Robotic process automation (RPA)

Use process mining to identify, design, and implement RPA initiatives that will deliver the greatest return on your investment. After implementation, you can monitor your RPA systems to ensure they continuously improve, and set alerts to be notified if they deviate from best practices.

Intelligent document processing (IDP)

A key feature of our Timeline platform is its ability to create an interactive digital twin that you can analyze in real time. Build a digital twin of your IDP workflows to optimize your data-heavy processes, and remedy bottlenecks.

Enhancing the healthcare claims journey with process intelligence

Saved

$6M in Annual Late Payment Costs

Streamlined

Claims Management Cycle

Reduced

Administrative Costs

“With the inbuilt tool features, data loading and visualization only took minutes. ABBYY’s Process AI tools gave us clarity and control we’d never had before.”

Reetha Menon, Vice President of Business Transformation, Sagility

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White paper

Operationalizing AI Compliance Obligations in Financial Services

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Solution brief

Streamline Emergency Department Processes to Reduce Costs and Improve Patient Satisfaction

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Data sheet

Q&A on Process Intelligence and the Automation Fabric

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White paper

Operationalizing AI Compliance Obligations in Financial Services

Read the white paper

Solution brief

Streamline Emergency Department Processes to Reduce Costs and Improve Patient Satisfaction

Download solution brief

Data sheet

Q&A on Process Intelligence and the Automation Fabric

Download data sheet

Process mining—frequently asked questions

Process mining is a data-driven technique used to understand, track, and improve processes. It works by collecting and reading event logs from various information systems, including legacy systems, packaged applications, databases, data warehouses, and data marts. The software then visually models these logs as a digital twin of your business processes, so you can analyze them in real-time to identify bottlenecks and predict future outcomes.

ABBYY Timeline is the only process mining software that combines in-depth process analysis, predictive classification, and search capabilities with granular monitoring and alerts. For your businesses, this means you get full, 360-degree visibility of your processes. You can deep dive into detailed process questions and gather data to support technology investments.

Yes! Our task mining technology analyzes desktop user interaction data and effortlessly connects it with process details extracted from system event logs. This will help you boost operational efficiency, expedite digital transformation efforts, and enhance your customer experience.

Process mining analyzes event logs from information systems to visualize and optimize end-to-end business processes. On the other hand, task mining is a distinct type of process mining, allowing you to capture how users interact with systems at a task level, so you can identify inefficiencies at each stage of a process. In summary, process mining offers an in-depth view of processes, while task mining provides detailed insights into individual user activities.

Yes, ABBYY Timeline is a cloud-first platform that’s available 24/7/365. This means features like performance measurement, security, and compliance are always available and happen automatically.

Your security is our top priority, which is why Timeline provides encryption, two-factor authentication, and various other security features to protect your data. We also regularly deploy updates and new features to give you access to cutting-edge technology.

Speak to one of our experts to request a demo and find out how ABBYY Timeline could transform your business.

The limitations of the first-generation of process mining and task mining tools have driven the evolution of more holistic "process intelligence" platforms. They’re built to provide end-to-end analysis and tackle deeper business challenges. Modern process intelligence solutions boast five key capabilities:

Process discovery
Process analysis
Process monitoring
Process prediction
Process simulation

ABBYY Timeline can analyze data from almost any information system, including legacy systems, packaged applications, databases, data warehouses, and data marts. It will give you a holistic view of your business processes, as well as granular insight into how your tasks are carried out. Process analysis is used in many different industries, including banking and financial services, healthcare, insurance, procurement and supply chain.

Timeline is your single location to visualize and analyze all your business processes end to end, no matter how many back-end systems you use. The software will visually model event logs or timestamps so you can instantly find the root causes of problems that may be impacting efficiency or your customer experience.

Request a demo today!

Schedule a demo and see how ABBYY intelligent automation can transform the way you work—forever.

Fuel your digital transformation with AI-powered process mining

Take a data-driven approach to process improvement